Privacy Policy

Privacy Policy 

We understand that your privacy is important and that you care about how your personal data is used and shared. We respect the privacy of everyone who visits our website and uses our online services.

Our privacy policy provides information about the personal data we collect and obtain, what we use it for and how we protect it. We ask that you read this privacy policy carefully as it contains important information about your legal rights.

Who We Are

We are Kendall’s Ltd. Our website address is www.kendallsjewellers.co.uk

You can contact us via post, phone with any matters relating to data protection.

Our registered business address is 27 High Street, Wetherby LS22 6LR

T: 01937 681 656

E: elainelilley@kendallsjewellers.co.uk

Your Rights

Your rights with regard to your personal data are protected under the General Data Protection regulation (GDPR) and The Date Protection Act 2018 (DPA) of which we as a company are required to comply with.  Our privacy policy has been aligned to uphold these clauses.

We have summarised your rights below, and more information is available from the Information Commissioner’s Office website (https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/). These rights apply for the period in which we process your data.

• Right to be informed – you have the right to be informed about our collection and use of your personal data.
• Right of access – you have the right to request a copy of the information that we hold about you. You can do this by contacting us using the above details.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply, you have a right to restrict our processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing (such as direct marketing).

If you have cause for complaint about our use of your data, or you would like to exercise any of your rights, then please contact us using the details provided above and we will do our best to solve the problem for you.

What Data Do We Collect from You?

Your personal data includes all the information we hold that identifies you or is about you, including but not limited to:

If you are a customer or make an enquiry through our site:

• your name, email address, postal address, date of birth, location data, records of enquiries you have made and in some cases opinions that we document about you;
• Information about products and services you have purchased or make an enquiry about
• details of your visits to our websites.

Payment details used to make the transaction, bank/card details.

If you subscribe to our marketing content, your name and email address.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our websites and to deliver a better and more personalised service.

They enable us to…

• to estimate our audience size and usage pattern;
• to store information about your preferences, and so allow us to customise our websites according to your individual interests;
• to speed up your searches; and
• to recognise you when you return to our website

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

You may refuse to accept cookies by activating the setting on your browser.  However, if you select this setting you may be unable to access certain parts of the website.

How We Use Your Data

As a requirement of Data protection law we comply in ensuring your information is used appropriately and protected as required.

If you enter into a contract with us to receive products or services from our site we use your data in order to fulfil our legal obligation to you.

We will also process your personal data to respond to any enquiry or requests via our website.

If we do not have this information from you, we may be unable to fulfil our obligation to you.

In order to provide access to our website, we collect your data to  to personalise and tailor your browsing experience

If you subscribe to our marketing content or have made a purchase from us, we may send you emails and messages about news, promotions, events, products and services. You can opt out of these at any time by clinking on unsubscribe in the communication or speaking to our customer service team on any of the contact’s shown above.  We never provide your personal data to any other third party to market to you.

Who will receive your personal data

We will not transfer or disclose your personal data to any third party with the exception of:

• Banks and other financial institutions; if you are taking advantage of an interest bearing /interest free credit plan
• Credit reference agencies; if you are taking advantage of a interest bearing /interest free credit plan
• Trusted business partners and service providers that are necessary for us to provide the services that you have required: Payment processing, delivery of goods, marketing, IT systems and support with book-keeping.
• Search engine providers and analytics that assist us in the improvement and optimisation of our website
• Legal, financial and other professional advisers where we wish to enforce or apply any rights of Kendall’s Jewellers or where we are involved in legal proceedings, a court order or complying with a regulatory requirement that compels us to do so.

We request that our trusted providers with supply the same standard  security measures and data protection as we do.

We don’t transfer your personal data outside of the EEA.

How Long We Keep Your Data

For purchases we will retain your data for at least the length of you warranty of the item bough from us.

We may hold your date for up to  7 years after the date of purchase in order to provide any necessary details to establish, bind or defend legal claims and cover any warranty bought from us.

At the end of that period your data will be either deleted completely or destroyed.

We will retain your data for marketing purposes until you unsubscribe from our site.

Changes to Our Privacy Notice

We may change this privacy notice from time to time (for example, if the law changes). Any changes will be immediately posted on our site.

This privacy notice was last updated in February 2020.

Your right to complain about our processing

If you think we have processed your personal data unlawfully or that we have not complied with GDPR, you can report your concerns to the supervisory authority in your jurisdiction. The supervisory authority in the UK is the Information Commissioner’s Office (“ICO”). You can call the ICO on 0303 123 1113 or get in touch via other means, as set out on the ICO website – https://ico.org.uk/concerns/.